I must admit to being slightly apprehensive when I found the best car to suit my requirements but it was listed on a site that described itself as a 'Supermarket'. This, to me, conjured up an image of a large, on line based seller, probably turning over a very large number of vehicles with minimal customer service and quality control but very competitive prices. It was only because the car was exactly what I wanted that I looked deeper into the company. I then realised that Sandals is the complete opposite to what I imagined, being a family run business with many members of the family actively involved in the running of it. The initial phone call was met with a friendly and efficient conversation from both the reception desk and the Sales Executive, Gina, so I arranged a visit for a test drive. The test drive was very flexible with me being allowed complete access to the car for as long as I wished. I asked for accompaniment during the drive to prevent getting lost. I noticed a significant sized chip in the windscreen and asked what the proposed solution would be, fully expecting this to develop into a sticking point. Far from it, it was agreed that a new windscreen would be fitted. The MOT had five months to run so again, while I fully expected to have to accept this, I was informed that a new 12 month MOT certificate would be issued. The only downside was having to wait almost two weeks to collect the car although, when I discovered I could get a lift a couple of days earlier, the workshop kindly prepared the vehicle earlier for me. You can tell this is a well run business the second you walk through the door, everyone is friendly, smiling and happy to help, even to the point of sorting out the coffee machine. Gina is knowledgeable, friendly and helpful to the point that nothing is too much trouble for her and helped make the process of buying the car a pleasure. The bottom line is that this is completely unlike any supermarket I have ever experienced, thank goodness.